Refund policy

This policy covers machines bought from Lucebox, operated by AGMI AI, Inc. Questions about any of it go to support@lucebox.com.

Cancelling before your machine ships

Machines are built and shipped in batches, so there is usually a wait between your order and your delivery.

If you ordered on or before 18 October 2026, your order keeps the terms in place when you bought: you can cancel at any point before your machine ships for a full refund. The 30-day limit and the 25% fee below apply only to orders placed after 18 October 2026.

Within 30 days of your order you can cancel and get a full refund.
After 30 days, and until your machine ships, you can still cancel. We refund the price minus 25% of the machine and its options (memory and storage upgrades, cluster kit), which covers the parts we have already bought for it.
If we miss the shipping date we gave you when you ordered, you can cancel for a full refund at any point before the machine ships.

To cancel, write to support@lucebox.com from the email address on the order.

Returns after delivery

You have 14 days from delivery to ask for a return. To be accepted, the machine has to come back complete, undamaged, and in its original packaging, with every accessory it shipped with.

Outside the EU and the UK, a restocking fee of 25% of the price paid for the machine and its options (memory and storage upgrades, cluster kit) is deducted from your refund. Buyers in the EU and the UK pay no restocking fee, see below.
Return shipping and insurance are paid by you.

Start a return by emailing support@lucebox.com. Wait for our return authorisation and instructions before sending anything back, because unannounced deliveries can be refused.

Refunds

Once your machine reaches us and passes inspection, we refund to the original payment method within 10 business days. Your bank or card issuer may take longer to show it.

If a returned machine arrives damaged, incomplete, or physically modified, we may reduce the refund to cover the loss, or decline the return and send the machine back to you.

Buyers in the EU and the UK

If you buy as a consumer in the European Union or the United Kingdom, your statutory rights apply on top of this policy, and where the two differ, your rights win.

Before delivery you can cancel at any time for a full refund, whatever the date of your order.
You can withdraw from the purchase within 14 days of delivery without giving a reason. Tell us at support@lucebox.com, a clear email is enough, then send the machine back within 14 days of telling us.
No restocking fee applies. We refund everything you paid us, including delivery, within 14 days of your withdrawal notice. We may hold the refund until the machine is back with us or you show proof that you sent it.
You pay the return shipping. We deduct from the refund only if the machine lost value because it was handled beyond what is needed to check how it works.
In the EU you also keep the 2-year legal guarantee of conformity, on top of our 1-year warranty. In the UK you keep your rights under the Consumer Rights Act 2015.

Machines that arrive faulty or damaged

This is not a return, and none of the fees above apply. Tell us within 14 days of delivery and we repair or replace the machine and pay the shipping both ways. Every machine runs a 72-hour full-system test before it leaves us, and shipments are fully insured, so photograph any transit damage before you unpack further.

Warranty

Every Lucebox carries a 1-year warranty on parts and labor, which is separate from this policy and runs from the delivery date. It covers defects in materials and workmanship. It does not cover accidental damage, liquid damage, power surges, unauthorised hardware modification, or normal cosmetic wear. Installing your own software or your own models never voids the warranty.