Shipping policy

Shipping is included in the price of every Lucebox, worldwide, and every shipment is fully insured.

When your machine ships

Machines are hand-assembled in batches. Orders placed now are estimated to ship in early December 2026, and the current estimate is always shown on the product page when you order. It is an estimate, not a guaranteed date, because each machine is manufactured to order. If a batch slips, we tell you by email rather than letting you wonder.

Before any machine ships, it runs a 72-hour full-system test. You get tracking by email the day it leaves.

Where we ship

We ship to the countries that appear at checkout. If your country is listed there, we ship to it. If it is missing and you want a machine, write to support@lucebox.com and we will look into it.

Duties, taxes and customs

We ship from the United States. For deliveries outside the United States, any import duties, VAT, customs charges and clearance fees are set by your country and are your responsibility. They are charged separately from the price you pay us, usually by the carrier before delivery. Unpaid charges that cause a machine to be returned to us are treated as a return, and the return shipping and any charges incurred are deducted from the refund.

Delivery details

Check the shipping address on your order confirmation. You can change it by emailing support@lucebox.com at any time before the machine ships. A Lucebox weighs 6 kg and ships in protective packaging that a courier will normally ask you to sign for.

If a shipment is lost or arrives damaged, contact us within 14 days of the delivery date, or of the expected delivery date, and we handle the insurance claim and get you a working machine.